In the business perspective of the crisis, while some businesses have emerged stronger and resilient from it, others vanished into thin air. We also recognize that some companies were already better positioned for resilience in the face of such a dramatic disruption; they had already shifted to digital and online operating models with superior customer experience across digital channels.

Building a resilient company is a task that has more importance now than ever- for every business existing today. So, let’s define business resilience, look at the common characteristics of resilient businesses and define the role of technology in helping achieve resilience and continuity.